E-mail:
thebottomline@bottomlinestudios.net
We respond to most e-mails within 12 hours or less.
We do not ignore e-mails. If you e-mail us and have not heard back after 48 hours, it is likely because our reply is in your spam folder or your e-mail provider censors incoming e-mail and our reply was silently blocked.
Specifically the following e-mail providers are known to us for often blocking their users from receiving our e-mails: @btinternet.net, @nate.com, @sohu.com, @netcourrier.com. Even if you e-mail us first, our replies to you may be silently blocked.
X:
@BLSStudios
If you attempted to purchase a membership and your payment was declined, it is likely due to one of five reasons:
- Your card issuer blocked the transaction
This is by far the most frequent cause. Card issuers sometimes flag transactions they consider unusual or suspicious. This can almost always be resolved by contacting your bank or card issuer directly. - Unsupported card type
Verotel only accepts Visa and MasterCard. American Express, Discover, JCB, and UnionPay cards cannot be processed. - Prepaid/gift cards
Most prepaid Visa/MasterCard gift cards (e.g., Vanilla Visa, etc.) work fine, but occasionally a specific card will be declined for no clear reason. If this happens, please contact us — we can often process it manually using an alternative method. - Verotel anti-fraud flagging
Verotel's fraud prevention system may occasionally flag a legitimate transaction. We can check this for you. - Using a @protonmail.com email address
Verotel automatically rejects purchases made with @protonmail.com addresses due to past fraud associations. @proton.me addresses are generally accepted without issue.
Unfortunately, Verotel does not provide specific decline reasons to customers (only a generic message), but we can usually see the exact reason (almost always one of the above) in our merchant panel and help resolve it. Please contact us.
Am A Member, But Cannot See Full Videos
To view the full videos you must be logged in to the member section of the website. To login click either the MEMBER LOGIN button in the upper right OR on small screen devices touch the list icon in the upper left to bring up the navigation menu.
When prompted, enter your username and password. You will then be taken to the member section where you can view the full videos and other exclusive member content.
Login Not Working
If you cannot login for the first time, you are most likely entering your username and password incorrectly. Check the confirmation e-mail you received to verify your exact username. Passwords are CaSe SeNsItIvE!
If you are still unable to log in, please contact us directly.
Lost Username / Password
If you purchased a membership via Verotel, you can use their username and password recovery page https://secure.verotel.com/v3/en/lostusercodeorpasscode. Otherwise please contact us directly.
Change Username / Password
We need to do this manually for you. Please contact us directly.
Cancel Recurring Membership
Use Verotel's cancellation page https://secure.verotel.com/v3/en/cancellookup or contact us directly.
How can I see the full videos?
You will need to purchase one of our membership options. Without a membership you will only be able to view the preview clips / photos.
How often are new videos released? What time?
We release a new video every Friday usually at about 7 AM U.S. Eastern Time (11 AM/12 PM London | 7 PM/8 PM Beijing / Hong Kong / Taipei | 8 PM/9 PM Seoul / Tokyo).
Can I download the videos after becoming a member?
Yes, all of our videos are available for download in H.264 (*.MP4) format.
I have seen full BLS videos posted and/or being sold elsewhere. Do you have other distributors?
No! No other website or individual is authorized to resell and / or post our videos. Not one. Period. We would highly appreciate if you would contact us and let us know where you saw this occurring.